“When it’s hard to talk, it’s up to us to listen.” That’s the quote that closes this video. It won’t makes sense when you first learn that this woman is calling 911 to order a pizza. Mistake? Not so much.

Listen as the dispatcher informs her that 911 is for “emergency calls only.” Little does he know, it is indeed a very big emergency. When the truth came out, I had shivers running down my spine. This commercial is powerful beyond words, and one everyone should see.

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